Difference between revisions of "2006-04-26 webmail to buy.com"

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(→‎Web Receipt Notice: automated email response)
 
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We have received your email. Our Support Specialists will respond to your email or will escalate it to a higher authority as soon as possible (often within one business day.)
 
We have received your email. Our Support Specialists will respond to your email or will escalate it to a higher authority as soon as possible (often within one business day.)
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==Automated Email Response==
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Buy.com Customer Support has received your email. Please do not reply to this email because it is an automated acknowledgement email only.
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In most cases we will reply to your email within ten hours of receiving it.
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Sometimes we will need to do a little research before we can answer your email (for example: claims, refunds, policy exceptions). If that is the case, please know that we are working on your request even though you might not receive a decision for one or two business days (excluding holidays and weekends).
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If the matter is urgent, or you feel your situation will be too difficult to express via email, we can also email you our phone number.
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Thank you for giving us the opportunity to earn your business.
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Sincerely,
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Buy.com Customer Care Team
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Reference ID : {{faint|omitted from this posting}}

Latest revision as of 22:24, 26 April 2006

This is the exact text of a message sent by The Hypertwins to buy.com via buy.com's web-email form at http://www.buy.com/support

Message

You sent the wrong thing again.

I ordered the THREE-PACK of different colored grip-skins for an IPAQ.

Again:

** I ordered **

3pk iPAQ 1900 Skin by Speck Products, SKU 10378246 http://www.buy.com/retail/product.asp?sku=10378246&loc=101&sp=1

** You sent **

Treo 650 grip skin, black; I can't find buy.com's product page for this item, but here is another page with information and pictures: http://htyp.org/index.php/Grip_Skin_for_Treo_650

I have sent this back one previous time; this is the second time you have sent me the exact same incorrect product.

Please make sure a HUMAN reviews this situation; your database may have a wrong entry or something which keeps pulling up the Treo skin for the iPAQ skin's item number.

Thank you.

Web Receipt Notice

Thanks for your eMail

We have received your email. Our Support Specialists will respond to your email or will escalate it to a higher authority as soon as possible (often within one business day.)

Automated Email Response

Buy.com Customer Support has received your email. Please do not reply to this email because it is an automated acknowledgement email only.

In most cases we will reply to your email within ten hours of receiving it. Sometimes we will need to do a little research before we can answer your email (for example: claims, refunds, policy exceptions). If that is the case, please know that we are working on your request even though you might not receive a decision for one or two business days (excluding holidays and weekends).

If the matter is urgent, or you feel your situation will be too difficult to express via email, we can also email you our phone number.

Thank you for giving us the opportunity to earn your business.

Sincerely,

Buy.com Customer Care Team


Reference ID : omitted from this posting