User:Woozle/Zelle

Status

won't let me log in to collect money
gives unhelpful error message ("An error has occurred (A101)")
doesn't support my bank on the signup page available on the web site
no way to access account via web, in case of app problems
charges $25 to cancel payment (so the money could be sent some other way)
- unclear whether they also charge this if the recipient is unable to collect payment within the time-window (apparently 13 days)

I created a Zelle account on 2021-05-05 and was able to receive funds through it on a handful of occasions (see history below).

On 2021-11-05 I tried to receive funds from a different sender, but the app will no longer let me log in.

It seems designed to maximize failed transactions (like this one) so they have an excuse to collect scads of $25 charges for no legitimate reason.

2021-05-05 created account, but was unable to connect it to what was then my bank
2021-07-08 was able to add Coastal Credit Union shared card
- was able to receive money via Zelle on 07/08, 08/04, 09/03, and 10/04
2021-11-05 tried to receive money from a new sender, but was unable to sign in on mobile (even after reboot; repeated attempts).
- I have not changed my phone number or carrier since signing up.
- I have tried uninstalling/reinstalling the app and clearing cache and data, in pretty much every order imaginable, over the past two days.
- Sent email to customer service describing the situation.