View source for 2007-10-24 webmail to twcnc.com

==Introduction==
[[category:correspondence]]This was a message sent to [[Time Warner Cable]] of [[North Carolina]] (twcnc.com) via their [http://www.twcnc.com/template/contactus.cfm webmail contact form] on 2007-10-24. I could have called instead, as we have had good response from phone calls (and have never been routed to outsourced customer support), but I [[phone phobia|really didn't feel up to it]] at the moment. --[[User:Woozle|Woozle]] 09:23, 24 October 2007 (EDT)
==Message==
We get high-speed internet through you guys, and lately it has been really patchy. It goes out a lot and we have to reset the cable modem (power off, wait, power on) several times on some days. When the connection is working, web pages which are normally reasonably quick to load are now very slow, database connections are frequently dropped, and so on.

A quick test ping to twcnc.com (24.25.0.179) had an average return time of 741 ms and 6% packet loss; this is fairly typical these days, but it was not normal for most of the time we have had service with TWC.

Please let me know if there is anything you can do about this. Email is best.

Thanks!