View source for ValueOptions

==Overview==
[[category:businesses]][[ValueOptions]], Inc. (VO) "is the largest privately-owned [[behavioral health maintenance organization]] (BHMO) in the United States." {{wpref}} This technically makes it an insurance company; the service they provide is more technically known as {{wpalt|utilization management}} (UM). 

VO is a subsidiary of [[FHC Health Systems]] of [[Norfolk, VA]].

{{seedling}}
===North Carolina===
Among many other income streams (including both governments and private companies), ValueOptions is contracted by the state of [[North Carolina]] to approve (or disapprove) requests for [[mental health]] services funded by [[Medicaid]] or [[NC Health Choice]]. They were added to the already confusing mix of agencies involved in [[mental health/US/NC|NC's mental health care system]] as a cost-cutting measure, but it has had the usual effect of increasing costs and reducing services. It's not clear at what point ValueOptions became involved, but it was presumably sometime between 2003 and 2008.

On 2010-09-20, UM for [[The Durham Center]] ([[local management entity|LME]] for {{instate|Durham County|NC}}) has been reclaimed by The Durham Center itself. There are apparently only a handful of LMEs in NC which are able to provide their own UM service, and ''reclaiming'' the service after allowing it to be farmed out to ValueOptions is apparently a first.

==Contact==
* [http://www.valueoptions.com/company/Locations.htm Locations] page, official web site

VO appears to be an extremely opaque organization, from the standpoint of a service recipient:
* There are no email addresses listed for inquiries about service denials, approvals, or appeals.
* The phone number connects you to a menu system with multiple levels, and where it is not clear which options you should be choosing in order to speak to someone.
* Their web site has no "contact us" or "make a suggestion" forms, although if you create a "Member" account and log in, you will have access to what ''appears'' to be a messaging system -- but when I tried it, it was "not available" for my account; see [[htwiki:User:Woozle/blog/2009-10-20 2131 what I learned about ValueOptions today]].

The only email addresses we have been able to locate are:
* '''{{email|purchasing|valueoptions|com}}''' - listed on the [[whois]] for valueoptions.com (which also lists them as "a dividion of FHC Health Systems" in "Norfolk, VI"
* '''{{email|EmployerSales|ValueOptions|com}}''' - listed on their [http://www.valueoptions.com/clients/Clients.htm Client Online Services] page (no, this is not for clients ''like you''; this is for ''real'' clients &ndash; you know, people with money who want to pay VO to provide services)

Their "Health Utilization Management" [http://www.urac.org/directory/CompanyView.aspx?cid=C8700005C32&aid=518&Type=Accreditnet accreditation listing] at the [[URAC]] web site gives these addresses:
* '''ValueOptions North Carolina Commercial Service Center'''
*: [http://maps.google.com/maps?f=q&source=s_q&q=3800+Paramount+Parkway,+27560 3800 Paramount Parkway], Suite 300
*: [[Morrisville, NC]] {{zipcode|27560}}
* '''ValueOptions California Service Center'''
*: 10805 Holder Street, Suite 300
*: [[Cypress, CA]] {{zipcode|90630}}
* [[Colorado Springs, CO]]; [[Troy, NY]]; [[Southfield, MI]]; [[Topeka, KS]]; [[New York, NY]]; [[Research Triangle Park, NC]]; [[Tampa, FL]]; [[Coppell, TX]]

==Encounters==
When I called VO this afternoon, I had to go through about 5 levels of menu to get to a person. That person wanted my name and the client's ID (we had to go back and forth a bit before figuring out that his NC Health Choice ID was sufficient) and birthdate before they would give me the time of day. A brief conversation revealed that an appeal had already been filed, but the representative did not have any other information about it, and offered to forward me to someone in the Appeals department. I agreed -- and was treated to a message that the number I had dialed ([[919-733-2698]]) had been changed to another number ([[919-431-3000]]). Why it didn't just connect me to that number, since this was an internal transfer, I don't know. --[[User:Woozle|Woozle]] 19:15, 22 June 2009 (EDT)

See {{htwiki}} for more encounters.
==Links==
===Official===
* [http://www.valueoptions.com/ web site]
** [http://www.valueoptions.com/company/Locations.htm Locations] page
** [https://www.valueoptions.com/mc/eMember/contactUs.do Contact] page for service recipients ("members") -- does not include contact information for North Carolina, however
** [http://www.valueoptions.com/providers/ProRegOffices.htm regional offices]: has email addresses "intended for ValueOptions® providers only"... presumably the rest of us are supposed to use prayer or Ouija or something.
** online services: [https://www.valueoptions.com/mc/eMember/memberPreRegistration.do sign up], [https://www.valueoptions.com/mc/eMember/memberLogin.do log in]
*** '''Note''': don't include any spaces or punctuation in Member/Medicaid ID
** [http://ets.valueoptions.com/ Electronic Transport System]: user/password site for uploading files -- "By using ETS, you can upload files to ValueOptions and get immediate feedback regarding the success of your submission. Log into ETS to upload your files or to simply check the status of a previous submission at any time."
** [https://owa.valueoptions.com/ Office Outlook Web Access] site: ValueOptions's webmail portal
*** [http://www.robtex.com/dns/owa.valueoptions.com.html DNS lookup @ Robotex]
** '''North Carolina''':
*** [http://www.valueoptions.com/providers/Network/North_Carolina_Medicaid.htm NC Medicaid] ([[Medicaid/NC]])
*** [http://www.valueoptions.com/providers/Network/North_Carolina_Health_Choice.htm NC Health Choice] ([[NC Health Choice for Children]])
*** [http://www.valueoptions.com/providers/Network/NCSC_State_Local_Government.htm NC Service Center State and Local Government]

===Reference===
* {{wikipedia}}
* {{htwiki}}
* [http://www.killerstartups.com/Site-Reviews/valueoptions-com-behavioral-health-solutions-online KillerStartups]: fluffy content-less review, but does have a comment form
* [http://webservices.seekda.com/providers/valueoptions.com/ SeekDA] wiki/database -- minimal information as of 2009-10-21