Difference between revisions of "Verizon"

Latest revision as of 16:36, 20 November 2010

Overview

Verizon is a telecommunications company providing wired and wireless telephone services and internet in the United States.

Pages

/email blocking

Notes

Verizon uses DNS redirection as of 2010-06-18 -- see Verizon FiOS DNS Redirection?. Known redirect IP addresses include: 8.15.7.117, 63.251.179.13, 66.150.2.134.

Links

Official

Verizon main site
Verizon internet services
- Verizon High Speed Internet for Business: prices and speeds

Reference

Issuepedia for ethical issues
Wikipedia

Technical

2005-03-16 SMTP & Verizon DSL

Incidents

Offsite

htwiki:Verizon: the $3000 overcharge

Verizon FiOS Installation

2007-10-04 Verizon FiOS out for 5th time in 7 months, but...
2007-10-01 Verizon FiOS installation sparks ... nothing?: stop press - Verizon successfully installs FiOS in five hours, and nothing bad happens.

VerizonMath

VerizonMath blog: a customer had a bizarre encounter with Verizon's billing department, and started a blog to cover that encounter and subsequent events:

2006-12-07 Verizon doesn't know Dollars from Cents: initial post
- 2006-12-08:
  - Just got an email from Verizon...
  - My email response to Verizon

Verizon Wireless

2010-11-19 Verizon Wireless really screwed up the Samsung Tab with pricing and policy

Humor

XKCD (in response to the VerizonMath incident)

@@ Line 1: / Line 1: @@
 ==Overview==
 [[category:businesses]][[Verizon]] is a telecommunications company providing wired and wireless telephone services and [http://verizon.net/ internet] in the [[United States]].
+===Pages===
+* [[/email blocking]]
+===Notes===
+Verizon uses [[DNS redirection]] as of 2010-06-18 -- see [http://text.broadbandreports.com/shownews/Verizon-FiOS-DNS-Redirection-88715 Verizon FiOS DNS Redirection?]. Known redirect IP addresses include: [[8.15.7.117]], [[63.251.179.13]], [[66.150.2.134]].
 ==Links==
 ===Official===
 * [http://verizon.com/ Verizon] main site
 * [http://verizon.net/ Verizon] internet services
+** [http://www22.verizon.com/content/businessdsl/packages+and+prices/packages+and+prices.htm Verizon High Speed Internet for Business]: prices and speeds
 ===Reference===
 * {{issuepedia}} for ethical issues
 * {{wikipedia}}
+===Technical===
+* '''2005-03-16''' [http://www.webmasterworld.com/forum23/3930.htm SMTP & Verizon DSL]
 ==Incidents==
 ===Offsite===
-* '''2006-12-07''' [http://verizonmath.blogspot.com/2006/12/verizon-doesnt-know-dollars-from-cents.html Verizon doesn't know Dollars from Cents]
+* [[htwiki:Verizon]]: the $3000 overcharge
+====Verizon FiOS Installation====
+* '''2007-10-04''' [http://www.networkworld.com/community/node/20238 Verizon FiOS out for 5th time in 7 months, but...]
+* '''2007-10-01''' [http://www.networkworld.com/community/node/20078 Verizon FiOS installation sparks ... nothing?]: stop press - Verizon successfully installs [[FiOS]] in five hours, and nothing bad happens.
+====VerizonMath====
+[http://verizonmath.blogspot.com/ VerizonMath blog]: a customer had a bizarre encounter with Verizon's billing department, and started a blog to cover that encounter and subsequent events:
+* '''2006-12-07''' [http://verizonmath.blogspot.com/2006/12/verizon-doesnt-know-dollars-from-cents.html Verizon doesn't know Dollars from Cents]: initial post
 ** '''2006-12-08''':
 *** [http://verizonmath.blogspot.com/2006/12/just-got-email-from-verizon.html Just got an email from Verizon...]
 *** [http://verizonmath.blogspot.com/2006/12/my-email-response-to-verizon.html My email response to Verizon]
+====Verizon Wireless====
-===[[User:Woozle|Woozle]] 19:08, 30 Apr 2005 (EST)===
+* '''2010-11-19''' [http://www.zdnet.com/blog/mobile-gadgeteer/verizon-wireless-really-screwed-up-the-samsung-tab-with-pricing-and-policy/4153 Verizon Wireless really screwed up the Samsung Tab with pricing and policy]
-We had a very bad experience with [[Verizon]] a couple of years ago. I'll try to dig up the details at a later date; this is just from memory.
+====Humor====
+* [http://xkcd.com/verizon/ XKCD] (in response to the VerizonMath incident)
-I accidentally entered an old number for [[EarthLink]]'s dial-up service into our internet gateway computer (the computer providing [[network address translation|NAT]] for our home network), which (at the time) was pretty much connected to the internet 24/7 via dial-up since we didn't yet have cable internet. Unfortunately, it turned out that this number had, not too long before, been officially moved out of our toll-free local service area and into the non-toll-free local service area. So there was a small per-minute charge for connection time -- something under a penny per minute, I think. There was, however, no change in the way the number was dialled -- you still didn't have to put a "1" or an area code in front of it. So we merrily reconnected to the internet and had no clue we were being charged until the bill showed up next month, with a charge for about $600 of "local toll" calls . They did not list the numbers called, either, so it was only after some investigation that we figured out that it was the Earthlink number.
-Upon figuring this out, I immediately checked EarthLink's web site for [http://support.earthlink.net/access/dom/?anl.pn.area=919&anl.pn.prefix=402&anl.pn.num=9774&anl.atype=Modem&anl.q.getDomNums=Find%20Access%20Number the latest numbers for our area], and changed the number in the dialler. So now "all" we have to deal with is that $600 phone bill, right? Well... another one came in, now totalling about $1200... but I figured (having to guess a bit, since they didn't list when these diamond-plan calls had been made) that maybe this was the bill for the calls made between the previous bill and when I changed the number. So I took no further action, aside from getting ready to ask Verizon to remove the charge.
-And then a third bill came in, and the total was still higher (I seem to recall that it ultimately got to around $3000, though that's inconsistent with the other numbers; as I said, I need to find the actual bills). I frantically double-checked the dialler and found that, of course, my "change" to the dial-up number somehow hadn't been saved; it was still dialling up caviar and truffles for us. This time, after making the change, I rebooted, reconnected, and watched to see that it actually dialled the "new", correct number.
-Verizon flatly refused to remove the charge. I wrote them letters, called them and spoke with several different people... no go. (The story of what happened to the charge after that is... another story; it was fortunately on a number which belonged to a former resident of the house, and ultimately not our responsibility, although I did my darnedest to fix the problem anyway.)
-Verizon's sins in this case consist of the following:
-* Having such a thing as a "[[local toll area]]" which charges for calls without requiring you to dial a prefix ("1" or an area code)
-* Listing only the total of charges for such calls, rather than itemizing
-* Refusing to negotiate
-Additionally, Verizon actively encourages the monopolistic telecommunications system where they generally (or always?) have, in the areas in which they provide such services, a [[monopoly]] on [[DSL]] and [[plain old telephone service]], so when they pull stunts like this you don't really have the option of switching providers.
-===[[Htwiki:User:Aero|Aero]] 14:18, 1 May 2005 (EDT)===
-Just thought I'd share some of my stuff on some o' these.
-* '''Having such a thing as a "local toll area"''': ''see [[local toll area]] page.''
-* '''Listing only the total of charges for such calls, rather than itemizing'''
-** I've seen this many times too, especially with cell phone companies. Many of them consider it an extra service (= extra $$$) to itemise! Gee, I didn't know paper was getting so expensive, guys!
-* '''Refusing to negotiate'''
-** And this seems like pretty much the standard for Corporate America these days. If it was buried in pages of incomprehensible nonsense somewhere, well, it was completely reasonable to expect you to be familiar with it!