ValueOptions - Revision history

Woozle: /* North Carolina */ clarifications

2010-11-25T16:13:29Z

North Carolina: clarifications

← Older revision		Revision as of 16:13, 25 November 2010
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	{{seedling}}		{{seedling}}
	===North Carolina===		===North Carolina===
	Among many other income streams (including both governments and private companies), ValueOptions is contracted by the state of [[North Carolina]] to approve (or disapprove) requests for [[mental health]] services funded by [[Medicaid]] or [[NC Health Choice]]. They were added to the already confusing mix of agencies involved in [[mental health/US/NC\|NC's mental health care system]] as a cost-cutting measure, but it has had the usual effect of increasing costs and reducing services. It's not clear at what point ValueOptions became involved, but it was presumably sometime between 2003 and 2008.		Among many other income streams (including both governments and private companies), ValueOptions is contracted by the state of [[North Carolina]] to provide {{wpalt\|utilization management}} (UM) – i.e. to approve (or disapprove) funding requests – for [[mental health]] services funded by [[Medicaid]] or [[NC Health Choice]] in cases where the LME cannot (which is the overwhelming majority). They were added to the already confusing mix of agencies involved in [[mental health/US/NC\|NC's mental health care system]] as a cost-cutting measure, but it has had the usual effect of increasing costs and reducing services. It's not clear at what point ValueOptions became involved, but it was presumably sometime between 2003 and 2008.

	On 2010-09-20, UM for ~~[[The~~ Durham ~~Center]] (~~[[local management entity\|LME]] ~~for {{instate\|Durham County\|NC}})~~ has been reclaimed by The Durham Center ~~itself~~. There are apparently only a handful of LMEs in NC which are able to provide their own UM service, and ''reclaiming'' the service after allowing it to be farmed out to ValueOptions is apparently a first.		On {{date\|2010-09-20}}, UM for the {{instate\|Durham County\|NC}} [[local management entity\|LME]] has been reclaimed by [[The Durham Center]]. There are apparently only a handful of LMEs in NC which are able to provide their own UM service, and ''reclaiming'' the service after allowing it to be farmed out to ValueOptions is apparently a first.

	==Contact==		==Contact==

Woozle: /* North Carolina */ terminology correction

2010-09-21T10:06:39Z

North Carolina: terminology correction

← Older revision		Revision as of 10:06, 21 September 2010
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	Among many other income streams (including both governments and private companies), ValueOptions is contracted by the state of [[North Carolina]] to approve (or disapprove) requests for [[mental health]] services funded by [[Medicaid]] or [[NC Health Choice]]. They were added to the already confusing mix of agencies involved in [[mental health/US/NC\|NC's mental health care system]] as a cost-cutting measure, but it has had the usual effect of increasing costs and reducing services. It's not clear at what point ValueOptions became involved, but it was presumably sometime between 2003 and 2008.		Among many other income streams (including both governments and private companies), ValueOptions is contracted by the state of [[North Carolina]] to approve (or disapprove) requests for [[mental health]] services funded by [[Medicaid]] or [[NC Health Choice]]. They were added to the already confusing mix of agencies involved in [[mental health/US/NC\|NC's mental health care system]] as a cost-cutting measure, but it has had the usual effect of increasing costs and reducing services. It's not clear at what point ValueOptions became involved, but it was presumably sometime between 2003 and 2008.

	On 2010-09-20, UM for [[The Durham Center]]'s [[local management entity\|LME]] ~~(service area~~) has been reclaimed by The Durham Center itself. There are apparently only a handful of LMEs in NC which are able to provide their own UM service, and ''reclaiming'' the service after allowing it to be farmed out to ValueOptions is apparently a first.		On 2010-09-20, UM for [[The Durham Center]] ([[local management entity\|LME]] for {{instate\|Durham County\|NC}}) has been reclaimed by The Durham Center itself. There are apparently only a handful of LMEs in NC which are able to provide their own UM service, and ''reclaiming'' the service after allowing it to be farmed out to ValueOptions is apparently a first.

	==Contact==		==Contact==
	* [http://www.valueoptions.com/company/Locations.htm Locations] page, official web site		* [http://www.valueoptions.com/company/Locations.htm Locations] page, official web site

Woozle: VO no longer serving TDC

2010-09-21T10:04:12Z

VO no longer serving TDC

← Older revision		Revision as of 10:04, 21 September 2010
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	==Overview==		==Overview==
	[[category:businesses]][[ValueOptions]], Inc. (VO) "is the largest privately-owned [[behavioral health maintenance organization]] (BHMO) in the United States." This technically makes it an insurance company. {{~~wpref~~}}		[[category:businesses]][[ValueOptions]], Inc. (VO) "is the largest privately-owned [[behavioral health maintenance organization]] (BHMO) in the United States." {{wpref}} This technically makes it an insurance company; the service they provide is more technically known as {{wpalt\|utilization management}} (UM).

	VO is a subsidiary of [[FHC Health Systems]] of [[Norfolk, VA]].		VO is a subsidiary of [[FHC Health Systems]] of [[Norfolk, VA]].
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	===North Carolina===		===North Carolina===
	Among many other income streams (including both governments and private companies), ValueOptions is contracted by the state of [[North Carolina]] to approve (or disapprove) requests for [[mental health]] services funded by [[Medicaid]] or [[NC Health Choice]]. They were added to the already confusing mix of agencies involved in [[mental health/US/NC\|NC's mental health care system]] as a cost-cutting measure, but it has had the usual effect of increasing costs and reducing services. It's not clear at what point ValueOptions became involved, but it was presumably sometime between 2003 and 2008.		Among many other income streams (including both governments and private companies), ValueOptions is contracted by the state of [[North Carolina]] to approve (or disapprove) requests for [[mental health]] services funded by [[Medicaid]] or [[NC Health Choice]]. They were added to the already confusing mix of agencies involved in [[mental health/US/NC\|NC's mental health care system]] as a cost-cutting measure, but it has had the usual effect of increasing costs and reducing services. It's not clear at what point ValueOptions became involved, but it was presumably sometime between 2003 and 2008.

			On 2010-09-20, UM for [[The Durham Center]]'s [[local management entity\|LME]] (service area) has been reclaimed by The Durham Center itself. There are apparently only a handful of LMEs in NC which are able to provide their own UM service, and ''reclaiming'' the service after allowing it to be farmed out to ValueOptions is apparently a first.
	==Contact==		==Contact==
	* [http://www.valueoptions.com/company/Locations.htm Locations] page, official web site		* [http://www.valueoptions.com/company/Locations.htm Locations] page, official web site

Woozle: /* Official */ log in link

2009-11-06T17:47:16Z

Official: log in link

← Older revision		Revision as of 17:47, 6 November 2009
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	** [https://www.valueoptions.com/mc/eMember/contactUs.do Contact] page for service recipients ("members") -- does not include contact information for North Carolina, however		** [https://www.valueoptions.com/mc/eMember/contactUs.do Contact] page for service recipients ("members") -- does not include contact information for North Carolina, however
	** [http://www.valueoptions.com/providers/ProRegOffices.htm regional offices]: has email addresses "intended for ValueOptions® providers only"... presumably the rest of us are supposed to use prayer or Ouija or something.		** [http://www.valueoptions.com/providers/ProRegOffices.htm regional offices]: has email addresses "intended for ValueOptions® providers only"... presumably the rest of us are supposed to use prayer or Ouija or something.
	** [https://www.valueoptions.com/mc/eMember/memberPreRegistration.do ~~online services]~~ sign-up ~~page~~		** online services: [https://www.valueoptions.com/mc/eMember/memberPreRegistration.do sign up], [https://www.valueoptions.com/mc/eMember/memberLogin.do log in]
	*** '''Note''': don't include any spaces or punctuation in Member/Medicaid ID		*** '''Note''': don't include any spaces or punctuation in Member/Medicaid ID
	** [http://ets.valueoptions.com/ Electronic Transport System]: user/password site for uploading files -- "By using ETS, you can upload files to ValueOptions and get immediate feedback regarding the success of your submission. Log into ETS to upload your files or to simply check the status of a previous submission at any time."		** [http://ets.valueoptions.com/ Electronic Transport System]: user/password site for uploading files -- "By using ETS, you can upload files to ValueOptions and get immediate feedback regarding the success of your submission. Log into ETS to upload your files or to simply check the status of a previous submission at any time."

Woozle: /* Official */ NCHC link also

2009-11-05T01:00:32Z

Official: NCHC link also

← Older revision		Revision as of 01:00, 5 November 2009
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	*** [http://www.robtex.com/dns/owa.valueoptions.com.html DNS lookup @ Robotex]		*** [http://www.robtex.com/dns/owa.valueoptions.com.html DNS lookup @ Robotex]
	** '''North Carolina''':		** '''North Carolina''':
	*** [http://www.valueoptions.com/providers/Network/North_Carolina_Medicaid.htm NC Medicaid]		*** [http://www.valueoptions.com/providers/Network/North_Carolina_Medicaid.htm NC Medicaid] ([[Medicaid/NC]])
			*** [http://www.valueoptions.com/providers/Network/North_Carolina_Health_Choice.htm NC Health Choice] ([[NC Health Choice for Children]])
	*** [http://www.valueoptions.com/providers/Network/NCSC_State_Local_Government.htm NC Service Center State and Local Government]		*** [http://www.valueoptions.com/providers/Network/NCSC_State_Local_Government.htm NC Service Center State and Local Government]

Woozle: /* Official */ no NC contact info on "contact info" page; email addresses page; branch for NC-specific links

2009-11-05T00:56:05Z

Official: no NC contact info on "contact info" page; email addresses page; branch for NC-specific links

← Older revision		Revision as of 00:56, 5 November 2009
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	* [http://www.valueoptions.com/ web site]		* [http://www.valueoptions.com/ web site]
	** [http://www.valueoptions.com/company/Locations.htm Locations] page		** [http://www.valueoptions.com/company/Locations.htm Locations] page
	** [https://www.valueoptions.com/mc/eMember/contactUs.do Contact] page for service recipients ("members")		** [https://www.valueoptions.com/mc/eMember/contactUs.do Contact] page for service recipients ("members") -- does not include contact information for North Carolina, however
			** [http://www.valueoptions.com/providers/ProRegOffices.htm regional offices]: has email addresses "intended for ValueOptions® providers only"... presumably the rest of us are supposed to use prayer or Ouija or something.
	** [https://www.valueoptions.com/mc/eMember/memberPreRegistration.do online services] sign-up page		** [https://www.valueoptions.com/mc/eMember/memberPreRegistration.do online services] sign-up page
	*** '''Note''': don't include any spaces or punctuation in Member/Medicaid ID		*** '''Note''': don't include any spaces or punctuation in Member/Medicaid ID
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	** [https://owa.valueoptions.com/ Office Outlook Web Access] site: ValueOptions's webmail portal		** [https://owa.valueoptions.com/ Office Outlook Web Access] site: ValueOptions's webmail portal
	*** [http://www.robtex.com/dns/owa.valueoptions.com.html DNS lookup @ Robotex]		*** [http://www.robtex.com/dns/owa.valueoptions.com.html DNS lookup @ Robotex]
			** '''North Carolina''':
			*** [http://www.valueoptions.com/providers/Network/North_Carolina_Medicaid.htm NC Medicaid]
			*** [http://www.valueoptions.com/providers/Network/NCSC_State_Local_Government.htm NC Service Center State and Local Government]

	===Reference===		===Reference===
	* {{wikipedia}}		* {{wikipedia}}

Woozle: links to htwiki

2009-11-05T00:47:18Z

links to htwiki

← Older revision		Revision as of 00:47, 5 November 2009
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	==Encounters==		==Encounters==
	When I called VO this afternoon, I had to go through about 5 levels of menu to get to a person. That person wanted my name and the client's ID (we had to go back and forth a bit before figuring out that his NC Health Choice ID was sufficient) and birthdate before they would give me the time of day. A brief conversation revealed that an appeal had already been filed, but the representative did not have any other information about it, and offered to forward me to someone in the Appeals department. I agreed -- and was treated to a message that the number I had dialed ([[919-733-2698]]) had been changed to another number ([[919-431-3000]]). Why it didn't just connect me to that number, since this was an internal transfer, I don't know. --[[User:Woozle\|Woozle]] 19:15, 22 June 2009 (EDT)		When I called VO this afternoon, I had to go through about 5 levels of menu to get to a person. That person wanted my name and the client's ID (we had to go back and forth a bit before figuring out that his NC Health Choice ID was sufficient) and birthdate before they would give me the time of day. A brief conversation revealed that an appeal had already been filed, but the representative did not have any other information about it, and offered to forward me to someone in the Appeals department. I agreed -- and was treated to a message that the number I had dialed ([[919-733-2698]]) had been changed to another number ([[919-431-3000]]). Why it didn't just connect me to that number, since this was an internal transfer, I don't know. --[[User:Woozle\|Woozle]] 19:15, 22 June 2009 (EDT)

			See {{htwiki}} for more encounters.
	==Links==		==Links==
	===Official===		===Official===
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	===Reference===		===Reference===
	* {{wikipedia}}		* {{wikipedia}}
			* {{htwiki}}
	* [http://www.killerstartups.com/Site-Reviews/valueoptions-com-behavioral-health-solutions-online KillerStartups]: fluffy content-less review, but does have a comment form		* [http://www.killerstartups.com/Site-Reviews/valueoptions-com-behavioral-health-solutions-online KillerStartups]: fluffy content-less review, but does have a comment form
	* [http://webservices.seekda.com/providers/valueoptions.com/ SeekDA] wiki/database -- minimal information as of 2009-10-21		* [http://webservices.seekda.com/providers/valueoptions.com/ SeekDA] wiki/database -- minimal information as of 2009-10-21

Woozle: vaguely useful stuff from first page of results googling "@valueoptions.com"

2009-10-21T21:28:17Z

vaguely useful stuff from first page of results googling "@valueoptions.com"

← Older revision		Revision as of 21:28, 21 October 2009
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	** [https://www.valueoptions.com/mc/eMember/memberPreRegistration.do online services] sign-up page		** [https://www.valueoptions.com/mc/eMember/memberPreRegistration.do online services] sign-up page
	*** '''Note''': don't include any spaces or punctuation in Member/Medicaid ID		*** '''Note''': don't include any spaces or punctuation in Member/Medicaid ID
			** [http://ets.valueoptions.com/ Electronic Transport System]: user/password site for uploading files -- "By using ETS, you can upload files to ValueOptions and get immediate feedback regarding the success of your submission. Log into ETS to upload your files or to simply check the status of a previous submission at any time."
			** [https://owa.valueoptions.com/ Office Outlook Web Access] site: ValueOptions's webmail portal
			*** [http://www.robtex.com/dns/owa.valueoptions.com.html DNS lookup @ Robotex]
	===Reference===		===Reference===
	* {{wikipedia}}		* {{wikipedia}}
			* [http://www.killerstartups.com/Site-Reviews/valueoptions-com-behavioral-health-solutions-online KillerStartups]: fluffy content-less review, but does have a comment form
			* [http://webservices.seekda.com/providers/valueoptions.com/ SeekDA] wiki/database -- minimal information as of 2009-10-21

Woozle: some contact-related discoveries

2009-10-21T13:38:59Z

some contact-related discoveries

← Older revision		Revision as of 13:38, 21 October 2009
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	Among many other income streams (including both governments and private companies), ValueOptions is contracted by the state of [[North Carolina]] to approve (or disapprove) requests for [[mental health]] services funded by [[Medicaid]] or [[NC Health Choice]]. They were added to the already confusing mix of agencies involved in [[mental health/US/NC\|NC's mental health care system]] as a cost-cutting measure, but it has had the usual effect of increasing costs and reducing services. It's not clear at what point ValueOptions became involved, but it was presumably sometime between 2003 and 2008.		Among many other income streams (including both governments and private companies), ValueOptions is contracted by the state of [[North Carolina]] to approve (or disapprove) requests for [[mental health]] services funded by [[Medicaid]] or [[NC Health Choice]]. They were added to the already confusing mix of agencies involved in [[mental health/US/NC\|NC's mental health care system]] as a cost-cutting measure, but it has had the usual effect of increasing costs and reducing services. It's not clear at what point ValueOptions became involved, but it was presumably sometime between 2003 and 2008.
	==Contact==		==Contact==
			* [http://www.valueoptions.com/company/Locations.htm Locations] page, official web site

	VO appears to be an extremely opaque organization, from the standpoint of a service recipient:		VO appears to be an extremely opaque organization, from the standpoint of a service recipient:
	* There are no email addresses listed for inquiries about service denials, approvals, or appeals.		* There are no email addresses listed for inquiries about service denials, approvals, or appeals.
	* The phone number connects you to a menu system with multiple levels, and where it is not clear which options you should be choosing in order to speak to someone.		* The phone number connects you to a menu system with multiple levels, and where it is not clear which options you should be choosing in order to speak to someone.
	* Their physical location is not listed on their web site; the only mailing addresses given are PO boxes.		* Their web site has no "contact us" or "make a suggestion" forms, although if you create a "Member" account and log in, you will have access to what ''appears'' to be a messaging system -- but when I tried it, it was "not available" for my account; see [[htwiki:User:Woozle/blog/2009-10-20 2131 what I learned about ValueOptions today]].
	* Their web site has no "contact us" or "make a suggestion" forms.

	The only email addresses we have been able to locate are:		The only email addresses we have been able to locate are:
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	Their "Health Utilization Management" [http://www.urac.org/directory/CompanyView.aspx?cid=C8700005C32&aid=518&Type=Accreditnet accreditation listing] at the [[URAC]] web site gives these addresses:		Their "Health Utilization Management" [http://www.urac.org/directory/CompanyView.aspx?cid=C8700005C32&aid=518&Type=Accreditnet accreditation listing] at the [[URAC]] web site gives these addresses:
	* '''ValueOptions North Carolina Commercial Service Center'''		* '''ValueOptions North Carolina Commercial Service Center'''
	*: 3800 Paramount Parkway, Suite 300		*: [http://maps.google.com/maps?f=q&source=s_q&q=3800+Paramount+Parkway,+27560 3800 Paramount Parkway], Suite 300
	*: [[Morrisville, NC]] {{zipcode\|27560}}		*: [[Morrisville, NC]] {{zipcode\|27560}}
	* '''ValueOptions California Service Center'''		* '''ValueOptions California Service Center'''
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	===Official===		===Official===
	* [http://www.valueoptions.com/ web site]		* [http://www.valueoptions.com/ web site]
			** [http://www.valueoptions.com/company/Locations.htm Locations] page
			** [https://www.valueoptions.com/mc/eMember/contactUs.do Contact] page for service recipients ("members")
			** [https://www.valueoptions.com/mc/eMember/memberPreRegistration.do online services] sign-up page
			*** '''Note''': don't include any spaces or punctuation in Member/Medicaid ID
	===Reference===		===Reference===
	* {{wikipedia}}		* {{wikipedia}}

Woozle: /* Contact */ we know their address now, but not from their web site

2009-06-23T13:30:24Z

Contact: we know their address now, but not from their web site

← Older revision		Revision as of 13:30, 23 June 2009
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	* There are no email addresses listed for inquiries about service denials, approvals, or appeals.		* There are no email addresses listed for inquiries about service denials, approvals, or appeals.
	* The phone number connects you to a menu system with multiple levels, and where it is not clear which options you should be choosing in order to speak to someone.		* The phone number connects you to a menu system with multiple levels, and where it is not clear which options you should be choosing in order to speak to someone.
	* Their physical location is ~~currently unknown~~; ~~their~~ mailing ~~address is (if I remember correctly from when it was mentioned on the phone) a~~ PO ~~Box~~.		* Their physical location is not listed on their web site; the only mailing addresses given are PO boxes.
	* Their web site has no "contact us" or "make a suggestion" forms.		* Their web site has no "contact us" or "make a suggestion" forms.

	The only email addresses we have been able to locate are:		The only email addresses we have been able to locate are:
	* {{email\|purchasing\|valueoptions\|com}} - listed on the [[whois]] for valueoptions.com (which also lists them as "a dividion of FHC Health Systems" in "Norfolk, VI"		* '''{{email\|purchasing\|valueoptions\|com}}''' - listed on the [[whois]] for valueoptions.com (which also lists them as "a dividion of FHC Health Systems" in "Norfolk, VI"
	* {{email\|EmployerSales\|ValueOptions\|com}} - listed on their [http://www.valueoptions.com/clients/Clients.htm Client Online Services] page (no, this is not for clients ''like you''; this is for ''real'' clients -- you know, people with money who want to pay VO to provide services)		* '''{{email\|EmployerSales\|ValueOptions\|com}}''' - listed on their [http://www.valueoptions.com/clients/Clients.htm Client Online Services] page (no, this is not for clients ''like you''; this is for ''real'' clients – you know, people with money who want to pay VO to provide services)

	Their "Health Utilization Management" [http://www.urac.org/directory/CompanyView.aspx?cid=C8700005C32&aid=518&Type=Accreditnet accreditation listing] at the [[URAC]] web site gives these addresses:		Their "Health Utilization Management" [http://www.urac.org/directory/CompanyView.aspx?cid=C8700005C32&aid=518&Type=Accreditnet accreditation listing] at the [[URAC]] web site gives these addresses: