User:Woozle/Simple Banking - Revision history

Woozle: Woozle moved page User:Woozle/services/Simple Banking to User:Woozle/Simple Banking without leaving a redirect: putting reviews directly under my user-page

2019-05-14T13:09:53Z

Woozle moved page User:Woozle/services/Simple Banking to User:Woozle/Simple Banking without leaving a redirect: putting reviews directly under my user-page

← Older revision	Revision as of 13:09, 14 May 2019
(No difference)

Woozle: /* 2018-03-16 (Fri) */ 5/18: resolved

2018-07-31T11:14:50Z

2018-03-16 (Fri): 5/18: resolved

← Older revision		Revision as of 11:14, 31 July 2018
Line 69:		Line 69:
	===10:43am - Simple to me===		===10:43am - Simple to me===
	I'll pass your feedback along! Thanks for taking the time to send over your thoughts. I'll make sure my team is aware of your concerns. ^EM		I'll pass your feedback along! Thanks for taking the time to send over your thoughts. I'll make sure my team is aware of your concerns. ^EM
			==2018-05-18==
			The situation was finally resolved when I got a new driver's license and submitted photos using that. My take-away: a faded driver's license may be sufficient grounds for them to reject an application, but they will never tell you this.

Woozle: /* 2018-03-02 */

2018-03-16T19:27:56Z

2018-03-02

← Older revision		Revision as of 19:27, 16 March 2018
Line 15:		Line 15:
	Both are described thusly: "To help us verify your identity, please upload a photo of one of these documents. Make sure your document is on a flat, well-lit surface and that all four corners are visible."		Both are described thusly: "To help us verify your identity, please upload a photo of one of these documents. Make sure your document is on a flat, well-lit surface and that all four corners are visible."
	==2018-03-02==		==2018-03-02==
	~~Webcam~~ photo of me holding my driver's license (can't seem to find it now), plus this scan (redacted here but not in the original):		I submitted a webcam photo of me holding my driver's license (can't seem to find it now), plus this scan (redacted here but not in the original):

	[[File:2010 Woozle's driver license-1.redacted.jpg\|300px]]		[[File:2010 Woozle's driver license-1.redacted.jpg\|300px]]

	==2018-03-06==		==2018-03-06==
	Simple rejected these with their [[/rejection\|standard rejection message]].		Simple rejected these with their [[/rejection\|standard rejection message]].

Woozle at 18:52, 16 March 2018

2018-03-16T18:52:32Z

@@ Line 1: / Line 1: @@
-Dialogue with [http://simple.com Simple Banking] on [https://facebook.com/simple/ Facebook] via Facebook Messenger:
+=Submissions=
 ==2018-03-14 (Wed)==
 ===1:23pm - me to Simple===
 Can I get customer service help? ''(This was selected from a list.)''

Woozle: Created page with "Dialogue with [http://simple.com Simple Banking] on [https://facebook.com/simple/ Facebook] via Facebook Messenger: ==2018-03-14 (Wed)== ===1:23pm - me to Simple=== Can I get..."

2018-03-16T17:21:27Z

Created page with "Dialogue with [http://simple.com Simple Banking] on [https://facebook.com/simple/ Facebook] via Facebook Messenger: ==2018-03-14 (Wed)== ===1:23pm - me to Simple=== Can I get..."

New page

Dialogue with [http://simple.com Simple Banking] on [https://facebook.com/simple/ Facebook] via Facebook Messenger:
==2018-03-14 (Wed)==
===1:23pm - me to Simple===
Can I get customer service help? ''(This was selected from a list.)''

Trying to set up an account -- I've submitted three sets of identity documents so far, and they've all been rejected with no details other than basically "RTFM". I shouldn't have to guess what the problem is. How can I get something more specific?

===3:15pm - Simple to me===
Dang, I'm sorry to hear you're running into trouble with this! Due to strict privacy and security policies, I actually cannot look up, speak about, or confirm account or application specifics on social media platforms like Facebook.

I would definitely recommend giving us a call so we can look into this for you! We're here answering phones from 8 am - 6 pm CT M-F, and Saturday from 9 am - 4 pm CT.

-Ash
==2018-03-15 (Thu)==
===8:05am - me to Simple===
I have severe phone phobia, so that's... an obstacle. Do you have an email address I can use, or could I possibly authorize you to speak to a third party? Thanks.
===1:28pm - Simple to me===
I'm so sorry to be the bearer of unfortunate news here! The only way we'll be able to suss things out is via a phone call. I know that's not the answer that you were hoping for; I just want to make sure we're being transparent.

When it comes to a third party speaking on your behalf, we can see what our options are! Give us a ring with both you and a third party on the line and we'll take it from there.

888-248-0632

^DH
===3:27pm - me to Simple===
I cannot be on the line, as that triggers the phobia. Can you accept texts (SMS) at that number? May I have contact information for whoever made the decision not to provide any other options?
===8:00pm - Simple to me===
Hey Woozle- Our support options for application or account specifics are support messages through the app, or a phone call at 1-888-248-0632. SMS text messages aren’t available for communicating with support. There’s not a way to contact Simple teams outside of customer service, but I’ll pass your feedback along to the right team. We do want to help, and are here for you if you can reach out over the phone. ^AC
===(minutes later) - me to Simple===
If I could use the app to communicate, that would be awesome -- but it won't let me do anything except upload identity photos until the identity photos are accepted. (Same as the web site, really.)

Please do pass on to the appropriate people that this system is kind of bad design. Simple has my contact email; there's no reason they couldn't initiate dialogue that way. Or make the confidential messaging system accessible before documents are approved. Or after, say, the third attempt to submit documents, bump up the submissions to someone who is paid enough to take more than half a second to look at them and actually note why they're inadequate, rather than just telling me to "read the guidelines". I really don't like guessing-games, and I'm sure a lot of other people don't either. ...or, really, all three of those things should be done.
==2018-03-16 (Fri)==
===10:43am - Simple to me===
I'll pass your feedback along! Thanks for taking the time to send over your thoughts. I'll make sure my team is aware of your concerns. ^EM