Comcast

Overview
Comcast is one of the major telecommunications providers in the United States. Their poor customer service has become the stuff of legends.

Official

 * official web site
 * customer service
 * news/entertainment portal

Reference

 * for ethical and political issues
 * for ethical and political issues

Projects

 * ComcastMustDie.com: blog where angry Comcast customers can tell their stories, and possibly get them resolved. The site has an excellent set of suggestions (phrased as "non-negotiable demands") for Comcast to follow if they truly wish to improve customer service. Comcast does appear to be listening, although they have not yet implemented the demands.

News

 * 2007-10-18 Taking a Whack Against Comcast: 75-year-old Mona Shaw takes a hammer to the Comcast customer service office because it's apparently the only way to get their attention