2006-02-22 chat with HP tech support

Preface
This is a transcript of my online converation with tech support at Hewlett-Packard when I finally realized that my new scanner, after working initially, had mysteriously bit the dust and needed to be returned as defective.

Interestingly, it was explicitly indicated that the chat app was not Mac-compatible, and yet it worked fine on Linux/Firefox, after a somewhat shaky start where it first did let me type stuff and then suddenly wouldn't when the tech started

I've changed my name to just "me" for this posting, because I get annoyed seeing my first and last names repeated over and over again in a chat situation like this.

Transcript
I received the last line after I had pressed the "disconnect" button, so apparently that doesn't actually disconnect you; maybe it just lets them know that you believe you're done.